Refund & Cancellation Policy

We want you to be happy with SIA. This policy explains cancellations and refunds.

Cancelling

You can cancel your subscription at any time from the app or by emailing support@sia-agent.com. When you cancel, your subscription does not renew and your access continues until the end of the month you have already paid for. We do not charge a cancellation fee.

Refunds

If you are not satisfied, you may request a refund within 14 days from purchase. Contact us at support@sia-agent.com with the email on your account and we will process eligible refunds to your original payment method.

SIA is the merchant of record for your subscription. Card payment is processed by Tranzila, our payment gateway, and refunds are issued by us to the card you paid with, through Tranzila.

On a pay-as-you-go plan, where offered, if you believe a monthly charge does not match your actual usage, contact us at support@sia-agent.com and we will review it and correct any error. Cancelling this plan stops future charges immediately; any unused verification credit on your account is applied to your final bill.

Contact

Questions about billing or refunds: support@sia-agent.com.